Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizz-pequods.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, mobile experiences, and any related services, sales, marketing, or events (collectively referred to as our "Services").

1. Who We Are

Pequod's Pizza operates the website pizz-pequods.click and provides food ordering and related services to customers across the United States. For purposes of applicable privacy law, Pequod's Pizza is the data controller responsible for your personal information.

2. Information We Collect

We collect information about you in various ways when you use our Services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register an account, place an order, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing and delivery address
• Date of birth (where required for age verification)
• Username and password (for registered accounts)
• Payment information (credit/debit card numbers, billing address — processed securely through our payment processors)

2.2 Order and Transaction Information

To fulfill your orders and manage our relationship with you, we collect:

• Order history and details (items purchased, quantities, special instructions)
• Delivery preferences and instructions
• Transaction records and receipts
• Loyalty program activity and reward points
• Refund and complaint records

2.3 Usage Data and Website Activity

When you visit our website, we automatically collect certain information about your device and your interaction with our Services:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, links clicked, and time spent on each page
• Referring URLs (the page you came from before visiting ours)
• Search queries performed within our website
• Date and time of your visits
• Clickstream data

2.4 Device Information

We may collect technical information about the devices you use to access our Services, including:

• Device type (desktop, mobile, tablet)
• Device identifiers (hardware IDs, advertising IDs)
• Mobile network information
• Screen resolution and display settings

2.5 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage objects, and other tracking technologies to collect information about your browsing activities on our website. For more detailed information, please refer to Section 8 of this policy (Cookie Usage).

2.6 Communications and Customer Support Data

When you contact our customer support team or communicate with us through any channel, we may collect:

• The content of your messages, emails, or chat transcripts
• Call recordings (where permitted by law and with prior notice)
• Feedback, reviews, and survey responses
• Social media interactions and posts that mention or tag Pequod's Pizza

2.7 Information From Third Parties

We may receive information about you from third-party sources, including:

• Third-party food delivery platforms and aggregators
• Social media platforms (if you log in using social credentials or interact with our social media pages)
• Marketing partners and advertising networks
• Analytics providers
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and delivering your food orders
• Managing your account and profile
• Processing payments and issuing refunds or credits
• Sending order confirmations, receipts, and delivery notifications
• Responding to your inquiries, comments, or complaints
• Providing customer support and troubleshooting

3.2 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve our website and menu offerings
• Conducting internal research and development
• Testing new features and website functionality
• Monitoring and maintaining the security and integrity of our systems
• Generating aggregated, anonymized reports for business intelligence purposes

3.3 Marketing and Communications

• Sending promotional emails, newsletters, special offers, and discount coupons (with your consent where required)
• Delivering personalized recommendations based on your order history
• Displaying targeted advertisements on our website and on third-party platforms
• Running loyalty programs, contests, sweepstakes, and promotional campaigns
• Sending push notifications (if you have opted in via your device settings)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraud, unauthorized access, and other illegal activities
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public

3.5 Business Operations

• Managing supplier and vendor relationships
• Conducting audits and quality assurance checks
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales
• Administering our loyalty and rewards programs

4. Legal Basis for Processing

As a business operating in the United States, our processing of your personal information is governed by applicable U.S. federal and state laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in connection with the collection and use of consumer data. For users located in the State of California, our processing practices are also subject to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

We process your personal information on the following grounds:

• Contractual necessity: To fulfill your orders and provide the services you request
• Legitimate business interests: To improve our services, prevent fraud, and conduct marketing (where not overridden by your rights)
• Legal obligation: To comply with applicable laws and regulations
• Consent: Where required by law, we will obtain your consent before processing your data for specific purposes (e.g., marketing communications)

5. Sharing Your Information With Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party companies and individuals who assist us in operating our website and delivering our services. These service providers may access your personal information only as necessary to perform their functions and are contractually obligated to protect your data. They include:

• Payment processors (e.g., Stripe, Square, PayPal) for secure transaction handling
• Delivery and logistics partners for fulfilling food orders
• Cloud hosting and technology providers for website infrastructure
• Email marketing platforms for sending newsletters and promotional communications
• Analytics providers (e.g., Google Analytics) for website usage analysis
• Customer relationship management (CRM) platforms
• Fraud detection and security service providers
• Customer support software providers

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Protect and defend the rights or property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the general public
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

5.4 Advertising and Marketing Partners

We may share certain non-personally identifiable information (such as aggregated demographic data or hashed email addresses) with advertising networks and marketing partners to deliver targeted advertisements on third-party platforms. This sharing is subject to your choices regarding cookies and advertising preferences.

5.5 With Your Consent

We may share your personal information with other third parties for purposes not described above when we have obtained your explicit consent to do so.

6. Data Security

The security of your personal information is critically important to us. We implement and maintain a comprehensive set of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology
• Data encryption at rest: Sensitive personal information stored in our databases is encrypted
• Firewalls and intrusion detection systems: We use network security tools to monitor and block suspicious activity
• Secure payment processing: We do not store full payment card numbers on our servers; payment data is handled by PCI-DSS compliant payment processors
• Access controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access it
• Multi-factor authentication: Administrative access to sensitive systems requires multi-factor authentication

6.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Data privacy impact assessments for new processing activities
• Vendor due diligence and contractual data protection obligations
• Incident response plans for potential data breaches

6.3 Limitations

Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by applicable law. You are also responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the type of data and the purpose for which it was collected:

When your personal information is no longer needed for any of these purposes, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion is feasible.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand how our Services are used, and deliver relevant content and advertisements.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website (e.g., shopping cart, session management, login authentication). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregated, anonymous data (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings to provide a personalized experience (e.g., saved delivery addresses, language preferences).
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your browsing behavior, on our website and across the internet.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through the cookie consent banner displayed when you first visit our website, or through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies, delete existing cookies, or set your browser to alert you before accepting cookies.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, as defined under the Children's Online Privacy Protection Act (COPPA), or from individuals under 18 who have not obtained parental or guardian consent where required.

If we become aware that we have collected personal information from a child under the age of 13 without verified parental consent, or from a minor under 18 without appropriate authorization, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

10. Your Privacy Rights

Depending on your location and the applicable laws in your jurisdiction, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable U.S. federal and state privacy laws.

10.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing transactions).
• Right to Opt Out of Marketing: You can opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

10.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting or sharing it, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. You may exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to necessary purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

10.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us using one of the following methods:

• Email: [email protected] (please include "Privacy Rights Request" in the subject line)
• Website: pizz-pequods.click

We will respond to your request within 45 days of receipt. If we require additional time (up to an additional 45 days) to process your request, we will notify you in writing. We may need to verify your identity before processing your request to prevent unauthorized access to your information. Verification may require you to provide identifying information that we can match against our records.

You may designate an authorized agent to make a request on your behalf. We may require the agent to provide proof of your authorization and verify the agent's identity before processing the request.

11. International Data Transfers

Pequod's Pizza is based in the United States and our Services are primarily directed at users located within the United States. Your personal information is collected, stored, and processed primarily within the United States.

However, in some cases, your information may be transferred to, stored in, or processed by our service providers in other countries. When we transfer your personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Executing data processing agreements with our service providers that include appropriate data protection clauses
• Relying on adequacy decisions or other approved transfer mechanisms where available
• Implementing contractual protections equivalent to the standard applicable in the United States

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and other jurisdictions as described in this policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link to a third-party website does not constitute an endorsement by Pequod's Pizza of that site or its privacy practices.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Currently, there is no universally accepted standard for how companies should respond to DNT signals. Our website does not currently respond to DNT signals. However, you can manage your tracking preferences through our cookie consent tool and through your browser settings, as described in Section 8 of this policy.

14. How to File a Complaint

If you have concerns about how we handle your personal information and we have not satisfactorily addressed your concerns, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission is the primary federal agency responsible for consumer protection and enforcement of unfair or deceptive business practices under the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe that your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

14.3 California Attorney General

California residents may also file a complaint regarding privacy violations with the California Attorney General's Office:

• Website: oag.ca.gov/privacy/ccpa
• Phone: 1-800-952-5225

14.4 State-Specific Consumer Protection Offices

Residents of other states may also contact their state's Attorney General or consumer protection office for assistance with privacy-related complaints. We encourage you to first attempt to resolve any concerns directly with us before escalating to regulatory authorities.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending a notification email to the address associated with your account
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the updated terms, please discontinue using our Services.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. Our privacy team is dedicated to addressing your inquiries in a timely and transparent manner.

When contacting us about privacy matters, please provide sufficient information to identify yourself and describe your request clearly so that we can efficiently locate the relevant information and respond appropriately. We will use the information you provide solely for the purpose of addressing your privacy inquiry.